1330 is the number to save before your trip to Korea. It's a free tourist help line run by the Korea Tourism Organization, and English-speaking staff answer 24 hours a day. They can help with directions, translation, opening hours, complaints, and much more.
How to call 1330
| Your phone | What to dial |
|---|---|
| Korean SIM or eSIM | 1330 |
| Foreign SIM (roaming) | +82-2-1330 |
| Calling about a specific region | Area code + 1330 (for example 051-1330 for Busan) |
The help service itself is free. Your phone carrier's normal call charges may apply, especially when roaming.
Languages and hours
- English, Japanese, Chinese, Korean: 24 hours, all year
- Russian, Vietnamese, Thai, Malay/Indonesian: daytime hours (about 8 a.m. to 7 p.m.)
Text chat in the main languages is also offered through messaging apps. Check the official VisitKorea site for the current list of chat channels.
What 1330 can help with
- Translation over the phone: hand your phone to a taxi driver, shop clerk or restaurant staff, and the operator translates
- Directions and public transport routes
- Opening hours, admission and event information
- Accommodation and festival information
- Tourist complaints, such as overcharging
- Connecting you to other services like immigration (1345)
Emergency numbers
1330 is not an emergency line. For emergencies call:
| Number | Service |
|---|---|
| 112 | Police |
| 119 | Fire and ambulance |
| 1345 | Immigration information |
If you can, have a Korean speaker call for you. If not, speak English slowly and clearly: emergency lines can bring in interpreters.
Final word
Save +82-2-1330 in your contacts now. When you're stuck with a taxi driver, a menu, or a train ticket, a free English-speaking helper is one call away, at any hour.